Warranty and Return Policy

06/10/2018 31,755 has viewed

Thegioiinan commits to a 5-day return policy, free reprinting when the product has defects in accordance with our terms. This policy applies only in cases where the conditions are clearly defined, the request is sent, and the processing time is adhered to.

1. Scope and general conditions

Applicable for all products ordered at Thegioiinan, via website, Zalo, email or directly.
Deadline for sending requests: within 05 days from the time the order is successfully delivered. After this deadline, we will not continue to accept complaints regarding the external condition of the product.
Returned products must be in original condition, complete quantity and accessories, not damaged, not have any mold, not previously used.
The processing form is reprinting or exchanging products; this policy does not apply to refunds, except in cases where at the limit of 4.4.

Note: Customers should check the quantity, content, specifications and external condition immediately upon receipt of goods, and take photos if any defects are discovered.

Warranty and Return Policy - image 1

2. Cases eligible and ineligible for return

Được in lại / đổi miễn phí	Không được in lại
In sai nội dung hoặc mất nét chữ so với bản Quý khách đã duyệt	Quý khách đã duyệt bản có sai sót, hoặc yêu cầu in khi chưa duyệt mẫu
Màu in sai lệch rõ rệt so với mẫu màu hoặc bản in thử đã duyệt	Không cung cấp mẫu màu, không yêu cầu duyệt màu, dẫn đến chênh lệch màu trong phạm vi kỹ thuật
Sai quy cách: kích thước, chất liệu, cán màng, gia công vượt dung sai cho phép	Lỗi quy cách nhỏ có thể khắc phục bằng gia công bổ sung (TGIA sẽ xử lý khắc phục)
Giao thiếu số lượng so với đơn hàng	Thiếu hụt phát hiện sau khi đã ký nhận đủ số lượng
Ướt, ẩm mốc, nhăn, hư hỏng khi TGIA bảo quản, sản xuất hoặc tự vận chuyển	Hư hỏng sau khi đã giao, hoặc khi vận chuyển qua chành xe, đơn vị vận chuyển do Quý khách chỉ định

3. Product warranty with components, accessories

Applicable for products with warranty labels, such as business cards and smart cards, frames, standees, products with assembly.

Free warranty within the warranty period stated on the label: due to manufacturing defects, assembly, missing accessories, or damage during transit when TGIA still ships.
No warranty: products without warranty labels or expired warranty; scratches, dents due to external impact; damage due to weather or misuse.

4. Return process

4.1. Send request

Contact the sales staff via phone or Zalo, or email hotro@thegioiinan.com.
Provide the order code, detailed description along with images or videos of the product.
TGIA confirms receipt and feedback on the processing request.

4.2. Send product return

Directly: Deliver products to office 193/9R Dien Bien Phu, Gia Dinh Ward, Ho Chi Minh City. Thursday 2–Thursday 6: 8:00 AM–12:00 PM, 1:30 PM–5:30 PM; Thursday 7: 8:00 AM–12:00 PM.
Via shipping: TGIA supports the collection of goods according to the direction of the staff.

4.3. Cost

In case of a return according to item 2, TGIA bears all costs of reprinting and two-way shipping.

4.4. When unable to reprint

If TGIA cannot reprint or exchange products due to external factors (for example, supplier material issues), both parties will negotiate a refund. The refund amount will not exceed the value of the defective product.

4.5. Order not received

Products are stored in the warehouse 15 days from the completion date. TGIA will notify the Customer in advance when the deadline is approaching. After 15 days without the Customer receiving and no other refund request, TGIA reserves the right to dispose of the product and not refund the amount.

4.6. When there are discrepancies

TGIA will work with the Customer to resolve discrepancies in specifications, colors, and images to the best extent. If no agreement can be reached, disputes will be resolved according to Terms of use.